AURSCA002 - Present automotive products and services for sale
Assessor Resource
AURSCA002 Present automotive products and services for sale
Assessment tool
Version 1.0 Issue Date: May 2024
This unit describes the performance outcomes required to present automotive products and services in a business sales area to maximise product and service impact on customers, and monitor and review customer feedback. It involves applying knowledge of automotive products and basic display concepts to maintain and maximise product and service sales and the overall appearance of the sales area.
It applies to those working in the automotive sales and service industry.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements
Elements describe the essential outcomes.
Performance Criteria
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.
1. Maximise presentation of sales area
1.1 Stock presentation area is defined from floor and display plan, observation of space available and work instructions
1.2 Minimum product numbers and types are determined and presented according to workplace procedures
1.3 Ancillary display materials are prepared to enhance presentation of stock
1.4 Stock display areas are kept clean, tidy and safe
1.5 Correct handling, storage and display techniques are used according to product types, workplace procedures and safety requirements
2. Display individual products
2.1 Display requirements are determined from workplace instructions
2.2 Product to be displayed is sourced according to workplace procedures
2.3 Product is displayed to maximise market appeal according to workplace procedures
2.4 Correct display labels, price tickets and ancillary materials are prepared and located with product
2.5 Product condition is monitored during display period and necessary action taken to maintain market appeal
3. Review effectiveness of presentation area
3.1 Feedback on display and presentation area is sought from customers
3.2 Action to improve presentation of stock and area is determined and acted on within scope of own role
Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria, range of conditions and foundation skills:
organise a display or presentation area in an automotive workplace for three different automotive products
organise a display or presentation area in an automotive workplace for two different automotive services.
Individuals must be able to demonstrate knowledge of:
work health and safety (WHS) and occupational health and safety (OHS) requirements relating to presenting products and services in an automotive workplace, including procedures for:
manually handling stock
ensuring clear walkways
handling chemicals and dangerous goods
using personal protective equipment (PPE)
principles of display design, including:
creating impact
use of colour and illumination
accessibility and ease of maintenance
interactivity
types and applications of display and presentation areas, including:
areas, including:
interior and exterior
permanent and temporary
publicly accessible
display systems, including cable, rod and sign systems
showcases
brochure and information display systems
graphic display systems, including computer monitor, television and projector
gaining feedback on effectiveness of display and presentation areas, including procedures for:
analysing sales
delivering and analysing simple customer questionnaires.
Assessors must satisfy NVR/AQTF assessor requirements.
Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting.
Assessment must include direct observation of tasks.
Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to presenting automotive products and services for sale, e.g. sales area floor plan.
Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application.
The following should be made available:
automotive workplace or simulated workplace
commercially realistic range of automotive services and products for sale
commercially realistic presentation or display area
materials needed for display of products and service information.
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Elements
Elements describe the essential outcomes.
Performance Criteria
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.
1. Maximise presentation of sales area
1.1 Stock presentation area is defined from floor and display plan, observation of space available and work instructions
1.2 Minimum product numbers and types are determined and presented according to workplace procedures
1.3 Ancillary display materials are prepared to enhance presentation of stock
1.4 Stock display areas are kept clean, tidy and safe
1.5 Correct handling, storage and display techniques are used according to product types, workplace procedures and safety requirements
2. Display individual products
2.1 Display requirements are determined from workplace instructions
2.2 Product to be displayed is sourced according to workplace procedures
2.3 Product is displayed to maximise market appeal according to workplace procedures
2.4 Correct display labels, price tickets and ancillary materials are prepared and located with product
2.5 Product condition is monitored during display period and necessary action taken to maintain market appeal
3. Review effectiveness of presentation area
3.1 Feedback on display and presentation area is sought from customers
3.2 Action to improve presentation of stock and area is determined and acted on within scope of own role
This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Maximising market appeal must include:
ensuring product is clean and complete
locating product in a position that maximises presentation.
Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria, range of conditions and foundation skills:
organise a display or presentation area in an automotive workplace for three different automotive products
organise a display or presentation area in an automotive workplace for two different automotive services.
Individuals must be able to demonstrate knowledge of:
work health and safety (WHS) and occupational health and safety (OHS) requirements relating to presenting products and services in an automotive workplace, including procedures for:
manually handling stock
ensuring clear walkways
handling chemicals and dangerous goods
using personal protective equipment (PPE)
principles of display design, including:
creating impact
use of colour and illumination
accessibility and ease of maintenance
interactivity
types and applications of display and presentation areas, including:
areas, including:
interior and exterior
permanent and temporary
publicly accessible
display systems, including cable, rod and sign systems
showcases
brochure and information display systems
graphic display systems, including computer monitor, television and projector
gaining feedback on effectiveness of display and presentation areas, including procedures for:
analysing sales
delivering and analysing simple customer questionnaires.
Assessors must satisfy NVR/AQTF assessor requirements.
Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting.
Assessment must include direct observation of tasks.
Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to presenting automotive products and services for sale, e.g. sales area floor plan.
Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application.
The following should be made available:
automotive workplace or simulated workplace
commercially realistic range of automotive services and products for sale
commercially realistic presentation or display area
materials needed for display of products and service information.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Stock presentation area is defined from floor and display plan, observation of space available and work instructions
Minimum product numbers and types are determined and presented according to workplace procedures
Ancillary display materials are prepared to enhance presentation of stock
Stock display areas are kept clean, tidy and safe
Correct handling, storage and display techniques are used according to product types, workplace procedures and safety requirements
Display requirements are determined from workplace instructions
Product to be displayed is sourced according to workplace procedures
Product is displayed to maximise market appeal according to workplace procedures
Correct display labels, price tickets and ancillary materials are prepared and located with product
Product condition is monitored during display period and necessary action taken to maintain market appeal
Feedback on display and presentation area is sought from customers
Action to improve presentation of stock and area is determined and acted on within scope of own role
Stock presentation area is defined from floor and display plan, observation of space available and work instructions
Minimum product numbers and types are determined and presented according to workplace procedures
Ancillary display materials are prepared to enhance presentation of stock
Stock display areas are kept clean, tidy and safe
Correct handling, storage and display techniques are used according to product types, workplace procedures and safety requirements
Display requirements are determined from workplace instructions
Product to be displayed is sourced according to workplace procedures
Product is displayed to maximise market appeal according to workplace procedures
Correct display labels, price tickets and ancillary materials are prepared and located with product
Product condition is monitored during display period and necessary action taken to maintain market appeal
Feedback on display and presentation area is sought from customers
Action to improve presentation of stock and area is determined and acted on within scope of own role
Forms
Assessment Cover Sheet
AURSCA002 - Present automotive products and services for sale
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
AURSCA002 - Present automotive products and services for sale
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent